If the item is ready to ship we will ship it immediately but if it is made on demand the time we need for crafting is about 1/2 weeks. We ship for free in the national territory.
ESTIMATED DELIVERY TIMES
Spain: 3-6 business days
Europe: 7-10 business days
Rest of the world: 10-15 business days
We do our best to meet these delivery estimates, but cannot guarantee them as it does not totally depend on us.
CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Our cups have small imperfections because they are handmade and not industrially. You can see the colour of the cup slightly different to the reality because of the configuration of monitors.
RETURNS AND EXCHANGES
We gladly accept returns, exchanges, and cancellations
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Due to the nature of personalized or customized items, unless they arrive damaged or defective, I can not accept their returns.
QUESTIONS ABOUT YOUR ORDER?
Please email us if you have any problems with your order.